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Business-to-business terms for the Tallyvo platform, subscriptions, Wallet and shipping services.
These Terms and Conditions ("Terms") govern your access to and use of Tallyvo, including the Tallyvo website, software platform, applications, integrations, shipping services and related services.
Tallyvo is provided by Triostack Ltd, a company registered in England and Wales under company number 16610998, with its registered office at Kenstore, Common Lane Industrial Estate, Kenilworth, United Kingdom, CV8 2EL ("Tallyvo", "we", "us" or "our").
By creating a Tallyvo account, starting a free trial, purchasing a subscription, adding funds to your Tallyvo Wallet, purchasing shipping services through Tallyvo or otherwise using the Platform, you agree to these Terms.
If you create or use an account on behalf of a company, partnership or other organisation, you confirm that you have authority to accept these Terms on its behalf. In that case, references to "you" and "your" include that organisation.
Tallyvo is intended for business and professional use and is not intended for personal or household use by consumers.
Tallyvo is a business management platform designed for product, e-commerce, manufacturing, wholesale and related businesses.
Depending on the services and functionality available to your account, Tallyvo may provide functionality including:
The availability of individual features, integrations and services may change as Tallyvo develops.
You must be at least 18 years old and legally capable of entering into a binding agreement to create or use a Tallyvo account.
You may only use Tallyvo for legitimate business purposes.
You are responsible for ensuring that your business and your use of Tallyvo comply with all laws, regulations and industry requirements applicable to you.
You must provide accurate and complete information when creating and maintaining your account.
You are responsible for:
You must not allow another person or business to use your account in a way that circumvents user, order, warehouse or other subscription limits.
We may require you to verify information associated with your account.
Eligible new customers may receive a free trial of Tallyvo.
Unless expressly stated otherwise when you register, your free trial ends on the earlier of:
The trial ends when either limit is reached, whichever occurs first.
For the purpose of determining trial usage, an order may count once it has been processed or fulfilled through Tallyvo, even if that order is subsequently cancelled, refunded, returned or otherwise amended.
We may restrict free trials to one trial per business, group of related businesses, person, payment method or other reasonable criteria.
We may suspend or terminate a trial if we reasonably believe it is being abused, manipulated or used to avoid payment for the Services.
The free trial applies to the Tallyvo software subscription fee only.
Shipping labels and carrier charges are not included in the free trial and remain payable during the trial.
Wallet top-ups, shipping charges, carrier adjustments, payment processing fees and other transactional or third-party charges may therefore still apply during your free trial.
Before starting your trial, you will be shown the subscription plan, price and billing frequency applicable after the trial where automatic conversion to a paid subscription applies.
If you select a paid plan, provide a valid payment method and authorise automatic billing, your selected paid subscription will begin when the trial ends unless you cancel before that time.
This means your subscription may begin either when the 14-day trial period expires or when your account reaches 100 fulfilled orders, whichever happens first.
If automatic conversion has not been authorised, your access to some or all paid Tallyvo functionality may be restricted when the trial ends until you select and pay for a subscription.
Tallyvo offers different subscription plans. Plans may vary according to matters including:
Unless expressly stated otherwise, Tallyvo aims to make its core functionality available across its standard subscription plans, with plan differences primarily based on usage and account allowances.
The plan applicable to you is the plan selected when you subscribe, together with any subsequent upgrade, downgrade or agreed change.
Current plan pricing and allowances are displayed on our website or within Tallyvo. Unless stated otherwise, prices exclude VAT and any other applicable taxes.
Monthly subscriptions are charged in advance for each monthly billing period.
Unless cancelled, your monthly subscription will automatically renew for successive monthly periods.
You authorise us or our payment provider to charge the applicable subscription fee to your selected payment method on each renewal date.
You may cancel your subscription in accordance with section 29.
Annual subscriptions are charged in advance for the applicable annual subscription period.
Unless cancelled before renewal, your annual subscription will automatically renew for a further annual period.
Annual subscriptions may be offered at a discounted effective monthly rate compared with paying monthly.
Unless required by law or expressly agreed by us, cancelling an annual subscription during an already-paid annual period does not entitle you to a pro-rata refund. Your account will ordinarily remain active until the end of the annual period already paid for.
We may offer introductory pricing, launch offers, discounts, promotional credits, referral incentives, extended trials or other promotions.
Additional conditions relating to a promotion will be displayed or communicated when the offer is made.
Unless stated otherwise:
Promotional pricing does not alter the standard subscription price applicable after the promotional period.
Your subscription may include a specified number of orders during each billing period.
Tallyvo may count an order when it is imported, processed, allocated, fulfilled or otherwise handled through the Platform, according to the usage method displayed for your plan.
Unless expressly stated otherwise, an order that has already been processed through Tallyvo may continue to count towards usage even if it is later cancelled, refunded, returned, partially refunded, partially fulfilled or otherwise amended.
If you approach or exceed the limits of your plan, we may notify you and offer or require an appropriate upgrade.
Depending on the pricing structure communicated to you, exceeding your allowance may result in an upgrade to another plan, additional usage charges, restrictions on further usage, or us contacting you to agree an appropriate plan.
We will make applicable pricing available before imposing a new recurring subscription charge.
You authorise us and our payment providers to collect subscription fees and other amounts you have authorised from your selected payment method.
You must keep your billing details current and ensure that your payment method remains valid.
If payment fails, we may retry payment, ask you to provide another payment method, restrict certain functionality, suspend your account, or terminate your subscription if amounts remain unpaid.
Suspension or termination does not remove your obligation to pay amounts properly incurred before suspension or termination.
Tallyvo may provide a prepaid account balance within the Platform known as the Tallyvo Wallet.
The Wallet is designed solely to enable you to pay for eligible shipping labels, carrier services and other shipping-related services made available through Tallyvo.
You may add funds to your Wallet using payment methods supported by Tallyvo. Minimum and maximum top-up amounts may apply.
Any payment processing or Wallet top-up fee will be displayed before you confirm the relevant transaction.
Once a payment has been successfully processed, the applicable amount will be credited to your Wallet.
Wallet funds may only be used for eligible services made available through Tallyvo.
Unless expressly permitted by us, Wallet funds:
Your Wallet balance may be affected by pending shipping transactions, refunds, carrier adjustments, promotional credits and other amounts described in these Terms.
When you purchase an eligible shipping label or shipping service through Tallyvo, the applicable charge may be deducted from your Wallet.
You must maintain sufficient available Wallet funds to pay for the shipping services you purchase.
If your available balance is insufficient, you may be required to add further funds before purchasing another shipping label.
Where Tallyvo offers an optional automatic top-up feature, you may authorise us to charge your selected payment method and add funds automatically in accordance with the settings you select.
Once a shipping label or carrier service has been purchased through Tallyvo, you remain responsible for the corresponding shipping charge even if you subsequently cancel your Tallyvo subscription or close your account.
Shipping prices displayed in Tallyvo are calculated using information available when the quote is produced.
Quotes may depend on information including carrier, service, origin, destination, parcel weight, parcel dimensions, shipment value, product type and other carrier pricing criteria.
A quoted rate is not necessarily the final cost where the information provided is inaccurate or where the carrier or shipping provider subsequently imposes a permitted surcharge or adjustment.
Carriers or shipping providers may reassess or adjust shipping charges after a label has been purchased. This may occur because of matters including:
You remain responsible for valid carrier adjustments relating to your shipments. You authorise Tallyvo to deduct such amounts from your Wallet where applicable.
Carrier adjustments can occur after a shipment has been dispatched or delivered.
If your Wallet does not contain sufficient funds, we may create a negative Wallet balance, request payment, charge another authorised payment method where you have authorised us to do so, or restrict your ability to purchase further shipping services until the amount is paid.
Tallyvo provides technology through which shipping services may be compared, selected, purchased and managed.
Unless we expressly state otherwise, Tallyvo is not the carrier transporting your goods. Transportation, collection and delivery are carried out by the carrier selected for the shipment.
Shipping services may be made available through a third-party shipping technology provider as well as the underlying carrier. Their applicable terms, restrictions and operational rules may affect a shipment.
The carrier's own terms, conditions, restrictions, compensation limits and prohibited goods policies may apply to your shipment.
You are responsible for:
We may make negotiated, platform or third-party carrier rates available through Tallyvo, but the availability of any rate or carrier service is not guaranteed.
Tallyvo does not control the physical transportation of parcels by third-party carriers.
Unless the loss is directly caused by Tallyvo in circumstances where liability cannot lawfully be excluded, we are not responsible for late collections, delayed deliveries, failed deliveries, loss or damage while goods are in a carrier's possession, incorrect carrier scans, customs delays, carrier service failures, or other matters relating to the physical transportation of goods.
Carrier compensation, insurance or claims arrangements may apply according to the selected shipping service.
Tallyvo may provide tools or assistance to help facilitate carrier claims, but this does not mean that Tallyvo accepts liability for the shipment.
Where permitted by the applicable carrier or shipping provider, you may request cancellation or refund of an unused shipping label.
A refund is not guaranteed simply because a label has not been used. Refund eligibility is determined by the rules and approval of the applicable carrier or shipping provider.
Tallyvo is only required to refund a shipping charge where the corresponding amount has been refunded or credited to Tallyvo by the relevant carrier or shipping provider.
A refund may not be available where a label has already been used, scanned, manifested, collected, processed by the carrier, or otherwise made ineligible for cancellation.
Where a refund is approved and received or credited to Tallyvo, the applicable amount may be returned to your Tallyvo Wallet. Processing fees, carrier fees or other charges that are not refunded or credited to Tallyvo may remain non-refundable.
Cancelling your Tallyvo subscription does not automatically cause cash-funded Wallet funds to expire.
If you cancel your subscription, we may first apply or reserve Wallet funds against shipping labels already purchased, pending shipping transactions, carrier adjustments, negative Wallet balances, chargebacks, payment disputes and other shipping-related amounts properly owed by you.
Once outstanding transactions have been resolved, you may request repayment of any remaining eligible cash-funded Wallet balance.
Where reasonably possible, repayment will be made to the original payment method. We may require reasonable account or identity verification before returning funds.
Carrier or shipping provider adjustments may be received after a parcel has been shipped or after your Tallyvo subscription has ended.
We may therefore retain a reasonable amount from your Wallet temporarily where open shipments or potential carrier adjustments remain unresolved. Once those transactions have been finalised, any eligible remaining cash-funded balance may be returned to you.
If an adjustment is received after your Wallet balance has already been returned, you remain responsible for paying that adjustment.
Closing your account does not remove liability for shipping services used before closure.
Promotional, complimentary, bonus or goodwill Wallet credits that were not purchased by you:
Where your Wallet contains both purchased funds and promotional credit, Tallyvo may determine the order in which those balances are used.
Tallyvo may connect with third-party services such as e-commerce platforms, marketplaces, accounting software, payment providers, advertising platforms, social commerce platforms, shipping carriers, logistics platforms and other third-party software and APIs.
Your use of those third-party services remains subject to their own terms and policies. Third-party services are outside our control.
We do not guarantee that any particular integration will remain available indefinitely, operate without interruption, continue providing the same data, retain the same functionality, retain the same API, remain available at the same price, or continue permitting Tallyvo access.
If a third party changes or withdraws its service or API, we may modify, restrict or discontinue the affected integration.
When you connect a third-party service to Tallyvo, you authorise us to access, receive, transmit and process information from that service to the extent necessary to provide the relevant Tallyvo functionality.
You are responsible for ensuring that you are authorised to connect the account, you have all necessary rights and permissions, your use complies with the third party's terms, and you are entitled to provide the relevant information to Tallyvo.
You may remove certain integrations through your Tallyvo settings where this functionality is available.
Tallyvo relies on information received from your connected systems and information entered by you.
We cannot guarantee that information supplied by a third party is complete, current, correct, properly categorised or continuously available.
You remain responsible for checking information that is important to your business.
Tallyvo provides tools designed to help you understand and manage your business.
Calculations may depend on information such as purchase costs, bill of materials data, manufacturing costs, freight, fulfilment costs, payment fees, shipping costs, advertising expenditure, commissions, taxes, refunds, discounts, stock values and other information provided by you or third parties.
The quality of any calculation depends on the accuracy and completeness of the underlying information.
You are responsible for reviewing your setup and data before relying on Tallyvo calculations when making business decisions.
Forecasts, suggested purchase quantities, stock recommendations, production requirements and other predictive information are estimates.
Actual demand, sales, costs, stock requirements and business performance may differ materially.
Tallyvo does not guarantee the outcome of any forecast or recommendation. You remain responsible for purchasing, production, staffing, inventory and other commercial decisions.
Tallyvo is a software platform. Unless expressly agreed separately, Tallyvo does not provide accounting advice, tax advice, financial advice, investment advice, audit services or legal advice.
Reports relating to VAT, profitability, costs, stock valuation, margins, taxes or other financial information are provided as business management tools.
You remain responsible for verifying information and meeting your accounting, tax, regulatory and reporting obligations. You should obtain professional advice where appropriate.
You are responsible for the decisions you make using Tallyvo. In particular, you are responsible for:
Tallyvo is designed to assist your operations, not replace reasonable business oversight.
We may change our subscription prices from time to time. Changes will not ordinarily affect a subscription period that has already been paid for.
Where a price increase affects your next renewal, we will provide reasonable notice before the new price takes effect. If you do not wish to continue at the new price, you may cancel before the applicable renewal date.
You may cancel your subscription using the cancellation functionality available within Tallyvo or by contacting us.
Cancellation prevents your subscription from renewing for another billing period.
Unless expressly stated otherwise, monthly subscriptions remain available until the end of the current paid monthly period, annual subscriptions remain available until the end of the current paid annual period, and fees already paid are not refundable solely because you stop using Tallyvo before the end of the paid period.
Cancellation of your subscription does not automatically cancel, waive or refund shipping transactions, Wallet liabilities, carrier adjustments or other charges already incurred.
You may be able to change your subscription plan through Tallyvo.
An upgrade may take effect immediately and may result in a prorated or additional charge. A downgrade may take effect immediately or from the next billing period, as displayed when the change is made.
If your current usage exceeds the limits of the plan you wish to downgrade to, you may be required to reduce usage or wait until the next billing period.
We may suspend all or part of your account where reasonably necessary, including where subscription fees are overdue, shipping charges remain unpaid, your Wallet has an outstanding negative balance, you materially breach these Terms, we reasonably suspect fraud or misuse, your activity creates a security risk, continued access could harm Tallyvo, another customer or a third party, we are required to do so by law, or a third-party provider requires action affecting your account.
Where reasonably possible, we will give you an opportunity to resolve the issue. Immediate suspension may be necessary in cases involving fraud, security, unlawful activity or significant risk.
We may terminate your account where you materially or repeatedly breach these Terms, amounts remain materially overdue, you use Tallyvo unlawfully, you use the Services fraudulently, you seriously misuse the Platform, continued provision creates material legal or security risk, or we are no longer reasonably able to provide the Services.
Termination does not remove your obligation to pay amounts incurred before termination. Eligible remaining cash-funded Wallet funds will be dealt with in accordance with sections 18 to 20.
As between you and Tallyvo, you retain ownership of the business data you provide to the Platform.
You grant us the rights necessary to host, copy, transmit, process, analyse and otherwise use your data to provide Tallyvo, operate integrations, provide customer support, secure the Platform, identify and prevent misuse, maintain and improve the Services, comply with legal obligations, and perform other activities described in our Privacy Policy.
Nothing in these Terms transfers ownership of your business data to Tallyvo.
Where Tallyvo processes personal data, that information will be handled in accordance with applicable data protection law and our Privacy Policy.
Depending on the circumstances, Tallyvo may act as a controller or processor of personal data. Where required, additional data processing terms may apply to our processing of personal data on your behalf.
You are responsible for ensuring that you have an appropriate lawful basis and all necessary permissions to provide personal data to Tallyvo.
Your account may contain information concerning your customers, suppliers, employees, users and other individuals.
You are responsible for determining what data you submit to Tallyvo and for ensuring that your use of that information complies with applicable data protection laws.
You must not use Tallyvo to store information that is unlawful or unnecessary for your legitimate business purposes.
We use reasonable technical and organisational measures designed to protect the security of the Platform and information processed through it. However, no internet-based service can guarantee absolute security.
You are responsible for securing your own systems and devices, using strong credentials, controlling user permissions, protecting API keys and integration credentials, and notifying us promptly of suspected compromise.
Where export functionality is available, you may export certain account data.
You are responsible for maintaining appropriate copies of information required for your accounting, tax, compliance or business continuity purposes.
Following account closure, we may retain or delete information in accordance with our Privacy Policy, our data retention policies, legal obligations, fraud prevention requirements, accounting requirements and legitimate business requirements.
You should export information you wish to retain before your account is permanently closed.
We may create and use aggregated or anonymised information derived from use of Tallyvo, provided it does not identify you or individuals whose personal data you have provided.
We may use such information for purposes including improving Tallyvo, measuring Platform performance, understanding usage patterns, developing new functionality, benchmarking and producing general business insights.
Tallyvo and its underlying technology, including its software, source code, algorithms, user interface, designs, databases, documentation, branding, trademarks, website content and other intellectual property are owned by or licensed to Triostack Ltd.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use Tallyvo for your internal business purposes during your subscription.
You must not, except to the extent permitted by law:
If you provide suggestions, ideas, feedback or recommendations relating to Tallyvo, we may use that feedback to develop and improve the Platform without owing compensation to you.
This does not give us ownership of your confidential business information.
You must not use Tallyvo for unlawful or fraudulent activities, to infringe third-party rights, to distribute malware, to gain unauthorised access, to facilitate prohibited shipments, to circumvent subscription limits, to manipulate free-trial allowances, to create artificial or fraudulent shipping transactions, to harass or harm another person, to interfere with the Platform, or in any way that creates a material security, legal or reputational risk.
We aim to make Tallyvo reliable and continuously available. However, we do not guarantee uninterrupted availability.
Tallyvo may occasionally be unavailable because of maintenance, upgrades, infrastructure failures, hosting issues, internet outages, cyber incidents, third-party API failures, carrier outages, marketplace outages, emergency maintenance or other circumstances outside our reasonable control.
Unless expressly agreed in a separate written service level agreement, no specific uptime commitment applies.
We may update Tallyvo to improve functionality, address bugs, improve security, comply with legal requirements, accommodate third-party API changes or introduce new services.
Updates may change how certain functionality operates. We will take reasonable steps to avoid unnecessary disruption.
We may make beta, preview, experimental or early-access functionality available. Such functionality may contain errors, change significantly, have limited support, be withdrawn or not be suitable for business-critical processes.
Unless expressly agreed otherwise, beta functionality is provided on an "as available" basis.
Support may be provided through channels including email, chat, telephone, documentation or other methods made available by us.
The support available may depend on your subscription plan. Unless expressly agreed in writing, we do not guarantee resolution within a particular period.
We continually develop the Platform. We may add, modify, replace or discontinue functionality.
Where a change materially removes core functionality from a paid subscription, we will take reasonable steps to notify affected customers where practicable.
Changes required because of third-party integrations, law, security or matters outside our control may need to be implemented without advance notice.
Tallyvo is designed to help you operate and understand your business.
We do not guarantee that using Tallyvo will increase your revenue, increase your profitability, reduce your costs, prevent stockouts, prevent overstocking, improve advertising performance, produce accurate future demand, prevent business losses or produce any specific commercial outcome.
Your business decisions remain your responsibility.
We will provide Tallyvo with reasonable care and skill. Except as expressly stated in these Terms and to the maximum extent permitted by law, the Platform is provided on an "as available" basis.
We do not warrant that Tallyvo will always be uninterrupted or error-free, every integration will remain available, every third-party data source will be accurate, every calculation will be correct where underlying data is incomplete or inaccurate, every carrier service will be available, or Tallyvo will meet every individual business requirement.
Nothing in these Terms excludes obligations which cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
Subject to the above, Tallyvo will not be liable for indirect or consequential loss.
To the maximum extent permitted by law, we will not be liable for loss of profit, revenue, sales, anticipated savings, contracts, business opportunities, goodwill, reputation or data where such loss is indirect or consequential.
We will not be responsible for losses caused by inaccurate information supplied by you, decisions you make based on incomplete or incorrect data, carrier actions, marketplace failures, third-party outages, advertising platforms, payment providers, accounting platforms, changes to third-party APIs or circumstances outside our reasonable control.
Subject to liabilities which cannot legally be limited, our total aggregate liability arising out of or in connection with Tallyvo or these Terms during any 12-month period will not exceed the total subscription fees paid or payable by you to Tallyvo during the 12 months immediately preceding the event giving rise to the claim.
For the purpose of this liability cap, subscription fees do not include Wallet top-ups, shipping charges, carrier charges, duties, taxes, insurance premiums or other amounts collected in connection with third-party services.
You remain responsible for losses, charges and liabilities arising from your own business operations and your use of Tallyvo.
To the extent permitted by law, you will reimburse us for reasonable losses, claims, charges or costs arising directly from unlawful use of Tallyvo by you, goods you ship through Tallyvo, your breach of carrier requirements, incorrect customs information supplied by you, your infringement of third-party rights, fraud carried out through your account, or a material breach of these Terms by you.
Each party may receive confidential information relating to the other's business. Each party agrees to protect confidential information using reasonable care, use it only for purposes connected with the Services, and not disclose it unnecessarily.
Confidential information may be disclosed where necessary to employees, contractors or professional advisers with appropriate confidentiality obligations, where required by law, where information is already legitimately public, or with the other party's permission.
Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control. These may include natural disasters, war, civil disturbance, government action, widespread telecommunications failures, major internet outages, industrial disputes, widespread cyber incidents, third-party infrastructure failure or other force majeure events.
This section does not remove your obligation to pay amounts already properly incurred.
We may update these Terms from time to time because of changes to Tallyvo, new services, changes in law, regulatory requirements, security requirements, third-party requirements or changes to our commercial arrangements.
Where a change materially affects your rights or obligations, we will provide reasonable notice where practicable. Notice may be provided by email, within Tallyvo or through another appropriate method. The updated Terms will state when they take effect.
We may send operational or contractual communications relating to your account electronically. These may include billing notices, security alerts, trial notifications, subscription notices, service announcements, carrier or shipping information and changes to these Terms.
You are responsible for keeping your contact details current. Marketing communications are handled separately and may be subject to your marketing preferences.
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights and obligations in connection with a corporate restructuring, financing, merger, acquisition, sale of Tallyvo, sale of substantially all relevant business assets or another legitimate corporate transaction. Any transfer will not reduce rights which cannot legally be reduced.
These Terms, together with our Privacy Policy, any applicable Data Processing Agreement, additional Shipping Terms where applicable, applicable plan or order documentation, and any other document expressly incorporated into these Terms constitute the agreement between you and Tallyvo concerning the Services.
Nothing in this section limits liability for fraud or fraudulent misrepresentation.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will, where possible, be interpreted or modified to achieve its intended commercial purpose while remaining lawful.
If either party delays or fails to exercise a right under these Terms, that does not mean the right has been waived.
Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
These Terms and any dispute or claim arising out of or connected with them are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction over disputes or claims arising from these Terms, subject to any mandatory legal rights that cannot be excluded.
If you have questions about these Terms, please contact:
Triostack Ltd
Trading as Tallyvo
Registered office: Kenstore, Common Lane Industrial Estate, Kenilworth, United Kingdom, CV8 2EL
Company number: 16610998
Email: info@tallyvo.com
You can also contact us through the support options available within Tallyvo.
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